A Challenge With Sexual Harrassment

Wayne was called in to work with a public sector organization that had a culture that permitted sexual harassment. An incident in which an employee had been subjected to a variety of hostile work environment actions caused the organization to call Wayne. A training approach focusing first on teaching respect in the workplace and then on the specifics of sexual harassment laws helped make a major cultural and behavioral change in this work unit.

Human Resources Training Services

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Surviving Workplace Change
For individuals to be successful in today's changing environment, they must come to understand their own reactions to change and develop practical techniques to constructively deal with the personal aspects of change. With the ever increasing pace of change, this workshop is appropriate for employees at all levels.

Sexual Harassment
There is no more pervasive and expensive problem in the workplace today than sexual harassment. And with the changing demographics of the workplace, with more gender and cultural diversity every year in our workforce, understanding the issue of sexual harassment is becoming much more important. This seminar, which can be done in a one day or two day format, focuses on the standards for respect in the workplace, recent Supreme Court decisions, and on how to avoid making the mistakes which lead to sexual harassment claims. Sessions can also be tailored to various subcomponents of the workforce--office employees, field employees, law enforcement, etc.
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Right-On Customer Service As our economy diversifies globally, sometimes we can only guess at the competition. One thing that sets businesses, organizations and governmental entities apart is the quality of the customer service they offer. This one-day training experience introduces employees to the fundamentals of customer service and reinforces the concept of "customer delight," even when the customer may be irate or testy.
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The Supervisor's Academy
In any organization, effective supervisors are one of the major keys to the organization's achievement of goals. But generally, business invests relatively little in training new supervisors or keeping the skills of all supervisors sharp. The Supervisor's Academy is an eight-session "university" for supervisors. Classes can be taught in one-half day or one-day increments and topics include quality, problem solving, decision making, team building, coaching, motivation and leadership, communication, and human resource issues.
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Stress for Success
Stress has been identified by repeated studies and polls as the major reason for productivity losses in American business and industry. Eliminating stress is not the answer, however, because "good stress" is the lifeblood of effectiveness. The key to managing stress is to find ways to capitalize on "good stress" and to cope with negative stressors. This one-day or half-day workshop focuses on understanding things that stress us and developing the needed skills to manage stress to our advantage.
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Transforming Workplace Conflict
Learn to manage conflict by identifying conflicting personality styles in this dynamic one-day workshop. Discover the sources of conflict: differing perceptions of facts, methods, goals or values. And find out how to manage the conflict through strategies such as avoiding, smoothing, bargaining, forcing and problem solving.